Overview
At Negobuy, we strive to provide you with the best products and services possible. However, we understand that there may be times when you need to return or exchange a product. Please read our return and refund policy carefully.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please Ensure that You make a Video Of unboxing of product after receiving, which is specifically require For return
Refunds
We only accept returns and exchanges if the product is damaged or if there is a size issue. If you receive a damaged or incorrect product, please contact our customer service team within 48 hours of receiving the product. We would verify the same. Once we receive the product, we will send you a replacement or issue a refund. Please note that we cannot accept returns or exchanges for products that have been used, washed, or altered.
We only process refunds for damaged or incorrect products. To initiate a refund, you must provide us with a video of the product unboxing, which is essential for our records. The video should show the unboxing process, including the packaging and the product itself. If the product is damaged or incorrect, we will issue a refund within 14 days of receiving the video. Please note that we cannot issue a refund if the video is not provided or if the product has been used, washed, or altered.
Please contact our customer service team if you have any questions or concerns about our return and refund policy. We’re here to help you.